refund &
RETURNS
At Coily, we take pride in creating quality hair care products and want you to love your purchase. Due to the nature of our products (personal care and hygiene), we do not accept returns on opened or used items.
Refunds & Exchanges
We will gladly assist with a refund or replacement if:
- You received a damaged or defective product
- You received the wrong item
To be eligible:
- Contact us within 3–5 days of receiving your order
- Provide your order number and clear photos of the issue
Non-Refundable Items
- Opened or used products
- Products not in their original condition
- Change of mind after purchase
Our Promise
Your experience matters to us. If you’re unhappy with your order for any reason, please reach out — we’re committed to finding a solution and making things right.
Contact Us
For any concerns, please email us at shop@coily.co.za or message us directly. We’re always happy to help.