CONDITIONS

1. Products

All Coily products are made with carefully selected ingredients designed to support healthy hair care. Results may vary depending on individual hair types and routines.

2. Orders & Payments

• All orders must be paid in full before processing.
• We reserve the right to cancel or refuse any order if necessary.

3. Pricing

• All prices are listed in ZAR (R) and may change without notice.
• We are not responsible for pricing errors but will inform you if they occur.

4. Shipping

• Orders are processed and shipped within the timeframes listed in our Shipping Policy.
• Coily is not responsible for delays caused by third-party couriers.

5. Returns & Refunds

Please refer to our Refund Policy for full details. Due to hygiene reasons, opened products cannot be returned.

6. Product Use

• Our products are for external use only.
• Please perform a patch test before full use.
• Discontinue use if irritation occurs.

Coily is not liable for any allergic reactions or misuse of products.

7. Liability

Coily will not be held responsible for:

• Incorrect use of products
• Reactions due to individual sensitivities
• Loss or damage caused during shipping (handled by courier where applicable)

8. Intellectual Property

All branding, product names, and content belong to Coily and may not be used or reproduced without permission.

9. Changes to Terms

We may update these terms at any time. Continued use of our services means you accept any changes.

10. Contact

For any questions or concerns, please contact us at shop@coily.co.za. We’re always happy to help.